Terms and Conditions

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the tallyhofarm.co.uk website, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Our Contract

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Tally Ho Farm Ltd, you will be sent an email confirming receipt of the order and the order details. A contract between you and Tally Ho Farm Ltd will only take place once the order has been accepted, processed and items despatched.

Pricing

All products offered for sale by Tally Ho Farm Ltd are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

Availability

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Special Order Items

We are happy to order items specially, but items sourced outside our usual stock lines i.e personalised or made to measure goods are non-returnable. We will require a 50% deposit of payment, which is non refundable in the event of cancellation of the order.

Payment

We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

Offers & Promotions

Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.

Multi-buy promotions including buy one get one free and 3 for 2 offers will only apply to the items stated and must be purchased within one transaction.

If free postage is offered, it applies to UK Standard Delivery only and excludes quoted and overseas deliveries. Minimum order value of £100 will be required to qualify for postage offers.

Tally Ho Farm Ltd reserves the right to amend or withdraw promotions at any time, should circumstances change.

Returns

If you return an item to us within 8 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.

Please note that personalised and ‘Special Order' items cannot be cancelled once the order has been processed.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive at our store.

If you wish to return an item please complete the returns form which can be found at the bottom of this page, include it in your parcel and post it to:

PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value,

Returns Department
Tally Ho Farm Ltd.
Crouch Lane,
Winkfield,
Windsor,
Berkshire.
SL4 4RZ.                                                                                                                                                                                                                                                  

Fair Wear & Tear Guarantee

Certain products are guaranteed for 12 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). If you have any questions regarding the guarantee, please contact us. In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, Tally Ho Farm Ltd reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights.

If you have any further questions, please contact Tally Ho Farm Ltd.

Hygiene Regulations

Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

Customs

Goods ordered from Tally Ho Farm Ltd for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. You must pay any charges for customs, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Website Access

Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Tally Ho Farm Ltd reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

Please Note: We are unable to add or amend orders after you press the Order Now button.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Liability

The information contained in the website is for information purposes. Tally Ho Farm Ltd is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Copyright

All content on the website is the property of Tally Ho Farm Ltd, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.

Links

The website may contain links to other websites. Tally Ho Farm Ltd is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites.

These links are provided for your convenience only.

Product Reviews/Comments

The Product review functionality on the Tally Ho Farm Ltd website is provided for customers to exchange views that will assist other customers when choosing products to purchase through Tally Ho Farm Ltd. All comments are reviewed by Tally Ho Farm Ltd staff before they are posted onto the Tally Ho Farm Ltd website.

Tally Ho Farm Ltd reserves the right to reject any comment/review without explanation.

By placing a review on the Tally Ho Farm website, you agree that Tally Ho Farm Ltd may publish your comments on the Tally Ho Farm Ltd website and in any Tally Ho Farm Ltd publications we choose.

VAT Registration Number: 947 4790 74